End User License Agreement

This End User License Agreement ("Agreement") governs your use of the SATRDE client portal (the "Portal") provided by SATRDÉ LLC ("SATRDE", "we", "us"). By accepting a portal invitation, signing in, or using the Portal, you agree to this Agreement on behalf of yourself and the company or organization you represent ("Client").

1. License

SATRDE grants Client a limited, non-exclusive, non-transferable license to access and use the Portal for the purpose of collaborating on services provided by SATRDE — including sharing project information and documents, reviewing plans and deliverables, and managing the Client's Zendesk environment. This license exists only while Client receives or is evaluating SATRDE services; we may suspend or end access if the engagement ends or these terms are breached.

2. Accounts

Portal access is by invitation. You are responsible for keeping your sign-in credentials confidential and for all activity under your account. Client is responsible for who it invites and for inviting only people authorized to see the project's information. Notify us immediately of any unauthorized access.

3. Client data

Client retains ownership of the information and files it shares through the Portal. Client grants SATRDE permission to store and use that information solely to deliver and administer the services — including preparing quotes, plans, configurations and documentation. SATRDE may use aggregated, de-identified usage statistics to improve the Portal. Nothing here gives SATRDE the right to share Client's project content with anyone outside SATRDE and the service providers needed to run the Portal.

4. Acceptable use

You agree not to: use the Portal for any unlawful purpose; upload malicious code; attempt to access other companies' projects or data; probe or disrupt the Portal's security or availability; or extract data from the Portal except for your own project's purposes. Client content must not infringe anyone's rights, and you must have permission to share anything you upload.

5. Third-party services

The Portal can connect to third-party services such as Zendesk at Client's direction. Those services are governed by their own terms; SATRDE is not responsible for them, and changes made in a connected service are made only when deliberately approved by Client or SATRDE on Client's behalf.

6. No warranty

The Portal is provided "as is". SATRDE disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the Portal will be uninterrupted or error-free.

7. Limitation of liability

To the maximum extent permitted by law, SATRDE's total liability arising out of or related to the Portal is limited to the greater of the fees Client paid SATRDE in the twelve months before the claim or $100. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if advised of the possibility.

8. Confidentiality

Each party will protect the other's non-public information with the same care it uses for its own, and use it only for the collaboration described here. This obligation continues after access ends.

9. Term and termination

This Agreement applies while you have Portal access. Either party may end access at any time; SATRDE will, on request, return or delete Client's project information subject to our record-keeping and legal obligations. Sections that by their nature should survive termination (including ownership, confidentiality, disclaimers and liability limits) will.

10. General

This Agreement is governed by the laws of the State of Tennessee, USA, without regard to conflict-of-law rules, and the parties consent to the exclusive jurisdiction of the state and federal courts located there. If any provision is unenforceable, the rest remains in force. This Agreement is the entire agreement between the parties regarding the Portal and supersedes any earlier terms. We may update this Agreement; significant changes will be communicated, and continued use after the effective date constitutes acceptance.